Online platforms, no matter how seamless, can sometimes face technical hiccups. Whether you’re a new user or a seasoned player, knowing how to troubleshoot common issues on Kheloyaar can save time and frustration. From login troubles to payment glitches, this guide will walk you through the most common problems—and how to resolve them quickly.
If you haven’t already joined India’s most secure and exciting fantasy platform, start by creating your Kheloyaar ID from the most trusted platform.
⚙️ 1. Login or Account Access Issues
Problem: You can’t log in to your account, or the app shows “invalid credentials.”
Solution:
- Double-check your mobile number and password.
- Tap on “Forgot Password” to reset your credentials.
- Ensure your internet connection is stable.
- Try clearing your app cache or reinstalling the app.
✅ Tip: Use two-factor authentication (2FA) for added security.
💳 2. Deposit or Withdrawal Failures
Problem: Your deposit isn’t reflecting in your wallet, or withdrawal is stuck.
Solution:
- Confirm that your payment method (UPI, Paytm, GPay) is correctly linked.
- For UPI, ensure your bank is not facing server downtime.
- Check if KYC is complete—KYC is mandatory for withdrawals.
- Reach out to customer support with transaction ID and screenshots.
Learn more about how to make secure deposits and withdrawals on Kheloyaar.
📱 3. App Crashes or Freezing
Problem: The Kheloyaar app keeps crashing, freezing, or lagging during gameplay.
Solution:
- Make sure you’re using the latest version of the app.
- Clear app cache from device settings.
- Restart your phone or try reinstalling the app.
- Use a strong and stable Wi-Fi or 4G/5G connection.
Need help installing? Check this step-by-step guide to set up the Kheloyaar app.
🧾 4. KYC Verification Delays
Problem: Your submitted KYC documents are pending or rejected.
Solution:
- Ensure your documents are clear and unedited.
- Use matching details (name, DOB) as per your bank records.
- Upload only accepted formats (PDF, JPEG).
- Allow up to 48 hours for verification during peak traffic.
Want to know why KYC matters? Explore Kheloyaar’s security features and how your data is protected.
📈 5. Fantasy Points Not Updating
Problem: Points in your fantasy contest are not updating in real time.
Solution:
- Wait for a short delay post-live match events.
- Check the “Live Match Status” tab for updates.
- If points still don’t update, report via support chat with contest ID.
Learn how real-time statistics power fantasy sports on Kheloyaar.
🛠️ 6. Casino Game Loading Errors
Problem: Live casino games aren’t loading or are stuck on a black screen.
Solution:
- Try switching to another browser or device.
- Make sure pop-up blockers are disabled.
- Use the latest version of Chrome or Safari.
- Re-login to refresh session tokens.
Explore more about Kheloyaar’s Live Casino Games and system compatibility.
📧 7. Not Receiving OTPs or Notifications
Problem: You’re not getting OTPs for login or verification.
Solution:
- Ensure DND (Do Not Disturb) is not enabled on your phone.
- Check spam folder if using email OTP.
- Re-request the OTP after 60 seconds.
- Make sure the registered mobile/email is still active.
You can also enable real-time match and contest notifications—read about Kheloyaar’s real-time updates and notifications.
🧑💻 8. Leaderboard or Rewards Not Reflecting
Problem: Your leaderboard rank or rewards aren’t showing up after winning.
Solution:
- Confirm if the contest has officially ended.
- Refresh the app or website.
- Wait for a few minutes, as rewards are processed post-match.
- Contact support with contest ID and screenshots if it persists.
Read how to fully utilize Kheloyaar’s leaderboards and achievements.
📞 Kheloyaar’s 24/7 Customer Support Is Always There
Still facing problems? Don’t worry—Kheloyaar offers 24/7 live chat support and a dedicated helpdesk to resolve any issue promptly.
From payment problems to technical errors, the support team is known for its responsiveness and professionalism.
Explore Kheloyaar’s customer support system for more.
🧩 Final Thoughts: Smooth Gaming Is a Few Clicks Away
Technical issues are part of any digital experience, but at Kheloyaar, you’re never left alone. With multiple self-help options and a responsive support team, most problems can be fixed in just a few minutes.
So, if you’re ready to join the most trusted and secure fantasy gaming platform in India, create your Kheloyaar ID from the most trusted platform and play with confidence.
